About the Role
We have an exciting opportunity for an IT Service Desk Adviser to join our team.
Our IT Service Desk is the first point of contact and support for all IT related incidents, requests and escalations. The team supports users via telephone, email, face-to-face conversation and online submissions, with a focus on providing excellent customer service. Alongside logging incidents and ensuring Service Level Agreements (SLA’s) are met, the team perform Incident Management investigations and escalate events outside SLA.
Our Service Desk is a friendly and fast-paced environment and as a Service Desk Advisor, you’ll be responsible for dealing with incoming calls and enquiries via our Self Service Portal. You’ll provide first point resolution and support colleagues with their IT needs, training and guidance in all aspects of the Access Management process.
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Additionally, you’ll ensure group security procedures are followed at all times, including the protection of any personal passwords used.
About You
We’re looking for someone who has experience with customer service, alongside the ability to relate to end customers and deliver a memorable experience. You’ll have a basic knowledge of Microsoft Office and Windows, but most importantly you’ll have a strong desire to pursue a career in technology and a willingness to learn as full training will be provided.
About Us
Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.
As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.
As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences, providing the diversity of thought required to constructively challenge and drive innovation.
For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working
Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.
Job Type: Full-time
Salary: £21,138.00-£24,320.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Wallsend: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Wallsend
