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This is the job
Job Title: Personal Injury Claims Handler
Location: Remote
Salary: up to £27k D.O.E.
Hours: 8am-6pm Monday to Friday
Closing date: 01/08/23, We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Personal Injury Claims Handler, you’ll play a key part to our success and join us on this exciting motoring journey.
#LI-THEAA #LI-Remote
To enhance the AA’s customer service delivery as a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ claims/fast track claims as well as the new Official Injury Claim Portal. The role entails case ownership of claims with values of up to £25k & with an opportunity to deal with higher value claims. This is a great opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for the customer. Ensuring customer expectations are met and exceeded on every call, you’ll be liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed.
What will I be doing?
- Handling a mixed portfolio of personal injury claims
- Assessing liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest
- Identifying and reporting to the Personal Injury Claims Team Leader any claims where poor prognostic indicators are present
- Accurately record the information given to us by the customer concerning the circumstances of the incident
- Improving customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions
- Ensuring our customers are treated fairly and that the customer receives excellent customer service in accordance with industry and company guidelines
- Supporting cost, service, and process efficiency projects across the department, as well has participating in departmental projects
What do I need?
- Solid experience in handling all aspects of a personal injury claim either within insurance or private practice
- Time management and organisation skills
- Tact and assertiveness
- Excellent verbal and written communication skills
- Detail-oriented with the ability to identify salient points from claims files
