United Kingdom
Position Description
Overview
Monday to Friday 9hrs a day and negotiable on the start time (45 hrs a week)
To provide a standard of service to customers that will promote the profitable sale of Parts and Accessories for RT Chiltern through an efficient and timely delivery service whilst at all times being a brand ambassador
Duties
Monday to Friday 9hrs a day and negotiable on the start time (45 hrs a week)
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£10.90 pr hrTo provide a standard of service to customers that will promote the profitable sale of Parts and Accessories for RT Chiltern through an efficient and timely delivery service whilst at all times being a brand ambassador
Duties
- To maintain high levels of customer service, by responding promptly to customer queries
- Ensure correct orders are loaded for customer delivery
- Ensure awareness of reasoning behind any shortfalls on delivery and remedial actions proposed
- Assist in the pick and load of customer orders for delivery
- Deliver parts to customers within the geographical area on a timely basis.
- Assist when necessary in the identification of customers’ parts using Current Parts Computerised system.
- Participate as appropriate with stock control of parts received and issued along with shelf/storage maintenance.
- Promote sales of parts at all times
- Maintain high levels of counter image.
- Assist in Parts promotions.
- Stock check and control customers stock where necessary and submit results to Accounts Department
- Participation with the Perpetual Stock Check within the Parts Department ensuring all parts are counted at least twice per year and depending on frequency of turnover prepare a report for the Parts Manager regarding any stock adjustments necessary.
- Maintain good housekeeping within the Parts Department.
- Assistance in the management of parts returns, warranty returns and exchange units
- Support parts department as required during holiday, sickness and training periods.
- Ensure understanding of customer requirements by utilising the systems available, such as in-house, UK Help Desk, French Help Desk.
Requirements
- Relevant background/experience
- Customer Service skills
- Delivery Driver experience
- Organisational skills
- Knowledge of Health and Safety
- Valid Full UK Manual Driving Licence
- Ability to undertake manual handling
Benefits
- 25 days rising with service.
- Pension scheme
- Healthcare Scheme
- Employee discounts across retailers, cinemas, ++++
- Cycle to work scheme
- Discount on Renault and Volvo cars
About us
At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.
You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.
Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
Auto req ID
142402BR
Organization
Renault Trucks
State / Province
West Midlands
City/Town
Tipton
Employment/Assignment Type
Regular
Travel Required (maximum)
Frequent Travel
Functional Area
Aftermarket
Last application date
07-Jul-2023
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