If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
$ads={1}
Our unsecured lending portfolio is a key growth area for WPB, with plans to significantly grow our credit card and loans business over the next five years.. We are seeking a high calibre professional to join our team as Head of Partnerships and Rewards. This role reports to the Global Head of Unsecured Lending & Partnerships and is an integral part of HSBC’s Retail proposition.
In this role, you will:
- Lead the relationship and commercial management with Visa and Mastercard
- Manage the relationship, commercial opportunity and development activity with key scale technology partners (e.g. Apple, Samsung, Google)
- Enhance loyalty offering including rewards, for increased engagement, reduction in attrition and increased commercial outcomes
- Define, develop and implement a strategic roadmap for developing innovative solutions with partners, developing the IPs, delivering end to end solutions and ensuring that our cost reduction and revenue opportunities are maximized.
To be successful in this role you should meet the following requirements:
- Strong experience in unsecured lending and embedded finance within Retail Banking, including risk management
- Ability to think strategically and have the technical and commercial subject matter expertise in partnerships, rewards and loyalty
- Skilled commercial negotiation
- Experienced in strategy development
- Experienced in business development and developing and managing partnerships
- Experience of data analytics and their application in multi-channel CRM programmes
- Able to navigate conflicting strategic priorities and decisions
- Excellent communication skills are critical as well as superior listening / empathy skills given the highly interactive nature of the role and need to achieve buy-in at many levels to be successful
The base location for this role is HK or UK. This role will have hybrid working arrangements with 3 days a week in the office.
You’ll achieve more when you join HSBC.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
