B2B International is a leading global business-to-business market research consultancy. We pride ourselves on delivering excellent insight to our clients. From our offices in the UK, US, Germany and China, we carry out tailored research for local, national and global organisations. We are currently recruiting high calibre team members, to join our fantastic team.
The Role…
This is role involves calling a broad range of respondents and conducting quantitative and qualitative interviews over the telephone, in line with the MRS code of conduct. You will need to be enthusiastic and engaging on the phone and have a willingness to learn our interviewing techniques. A confident telephone manner and good writing skills are essential. Being fluent in Filipino and English, both spoken and written, is essential.
The right candidate…
You’ll need to be warm, friendly, tenacious, adaptable, and eager to hit your target. You’ll need to think creatively to get past gatekeepers and use active listening and probing skills to obtain valuable in-depth information. Likewise, you may be dealing with a high volume of call records and tight deadlines. You should be able to make detailed notes on our system, about the information given to you. But most of all, you’ll enjoy chatting and building rapport with people from all walks of life.
What we can offer…
We want you to feel as confident as possible when starting your B2B journey. You will receive some introductory training and regular feedback from our quality team. We also offer one-one support, where necessary. We will provide you with all the necessary software and guide you through the set-up. We offer competitive rates of pay. All work can be completed from home. Apart from that, a friendly and welcoming team awaits you.
Experience needed…
Minimum six months hands-on experience of working in a call centre environment is desirable, but experience of dealing with a broad range of respondents in other demanding environments, would also be applicable. Excellent telephone manner and/or experience of dealing with customers face to face. Basic PC literacy. Excellent verbal communication skills; good listener who is able to build rapport. A conscientious and reliable individual who is self-motivated. A friendly personality that shows confidence and pride in their work. Open and trustworthy. Enthusiastic, with a positive attitude to work and a logical approach to problem-solving.
Working remote, what will you need...
A dedicated room with a closable door in order to minimize disruption. A broadband connection speed that is 2Mb or above. A working Windows computer or laptop and a headset that will be dedicated to work, during the business operational hours. A desk and an appropriate chair.
Job Types: Temporary contract, Zero hours contract
Contract length: 1 month
Salary: £9.90 per hour
Benefits:
- Casual dress
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Remote
Expected start date: 26/06/2024
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