As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11 per hour
Contract/duration: Fixed term contract until 30th November 2023
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Hours/working pattern: 3 days per week including regular weekend working. Whilst it won’t be every weekend it is important to know that there is a high amount of weekend and bank holiday working. That’s when the most visitors are about and that’s when you can make the biggest impact.
Interviews: 26th and 27th July
What it's like to work here:You will be joining a newly formed outdoor welcome team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of which will head up England’s highest mountain, Scafell Pike.
The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer.
Investing in you
We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
What you'll be doing:The successful candidate will join Welcome Manager Anne and her team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. Our team aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
The team will have a lot of new members, but you will be supported by some experienced old hands who will help train and develop you. You will be given the time to become comfortable and confident in your new role and will gain a real understanding of your main site in Wasdale but also our other valleys in Borrowdale and Buttermere as part of a wider team.
We are looking for someone who has a passion for the outdoors and wants to help visitors get the most out of their trip. Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations and offer the right advice. Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.
- Who we're looking forCustomer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw to 30/11/23)
